Privacy Policy

1. Who we are

Celere Collective Pty Ltd is a professional business and consulting services provider based in Melbourne VIC. We are bound by the Australian Privacy Principles set out in Schedule 1 of the Privacy Act 1988 (Cth). Where this policy refers to “we”, “us” or “our”, it means Celere Collective Pty Ltd.

2. What personal information we collect

The types of personal information we collect depend on how you interact with us, and may include:

• Your name and the name of the business or organisation you represent;
• Your email address and other contact details you choose to provide;
• Details of your enquiry, including the nature of the services you are interested in;
• Information relevant to preparing a quote or delivering consulting services, such as business objectives, operational details and documents you supply to us;
• Records of communications between you and us, including emails and website form submissions.

We only collect personal information that is reasonably necessary for our business functions and activities, or as required by law.

3. How we collect personal information

We collect personal information in the following ways:

• Directly from you when you complete a form on this website, send us an email, or otherwise correspond with us;
• From third parties you authorise to contact us on your behalf;
• Automatically, through website analytics and cookies, as described in section 7 of this policy.

Where it is lawful and practicable, you may deal with us anonymously or using a pseudonym. However, if you choose not to provide requested details, we may be unable to respond to your enquiry or provide our services.

4. Why we collect, hold, use and disclose personal information

We collect, hold, use and disclose personal information for purposes including:

• Responding to enquiries and providing requested information;
• Preparing quotes and delivering professional business and consulting services;
• Managing our client relationships, including record-keeping, invoicing and administration;
• Improving the content, structure and performance of this website;
• Sending updates or marketing material where you have consented or where it is otherwise permitted by law, and always with a simple way to opt out;
• Complying with our legal and regulatory obligations.

We will not use or disclose your personal information for any other purpose unless you have consented, or the use or disclosure is permitted or required under the Privacy Act 1988 (Cth) or other applicable law.

5. Disclosure of personal information

We do not sell, rent or trade your personal information. We may disclose personal information to:

• Service providers who assist us with hosting, email, analytics, accounting, or administrative functions, under obligations of confidentiality;
• Professional advisers, such as auditors or legal advisers, where reasonably required;
• Government bodies, regulators or law enforcement agencies where required or authorised by law.

Some of our service providers may be located outside Australia or store data on servers located overseas. Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient handles that information in accordance with the Australian Privacy Principles.

6. Data quality and security

We take reasonable steps to ensure the personal information we collect is accurate, complete and up to date, and to protect it from misuse, interference, unauthorised access, modification and disclosure. Measures include secure storage arrangements, access limitations limited to personnel who need the information to perform their duties, and secure disposal or de-identification of information when it is no longer required.

7. Cookies and website analytics

When you visit this website, we may use cookies and similar technologies to understand how the site is used and to improve your browsing experience. Cookies are small text files stored on your device. Most browsers allow you to refuse or delete cookies through your settings; if you do so, some features of the website may not function as intended. Analytics data is generally aggregated and does not identify you personally.

8. Links to other websites

This website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Access to and correction of your personal information

Under the Australian Privacy Principles, you have a right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email us using the contact details in section 12. We will respond within a reasonable period. In some circumstances permitted by law, we may decline a request, and if so we will explain why.

10. Making a privacy complaint

If you have a concern about how we have handled your personal information, please contact us by email with details of your complaint. We take privacy complaints seriously and will:

• Acknowledge your complaint promptly;
• Investigate the matter and consult any relevant personnel or records;
• Provide a written response, including any proposed resolution, within a reasonable period.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via its website at oaic.gov.au.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. The current version will always be published on this page, together with the date of the most recent update.

12. How to contact us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a privacy complaint, please contact:

Privacy contact — Celere Collective Pty Ltd
Email: ceo@celerecollectiveau.space
Melbourne VIC, Australia
ABN 99 703 561 782